Reputation Management

What we do

Our Reputation Management system ties into your CRM, POS, or booking stack. About 24 hours after someone visits your location, we send a text (and email if you want) with a direct link to leave a Google, Facebook, or other review. Industry field data across tens of thousands of locations shows businesses that request feedback by SMS and email average roughly 2.3× the number of reviews compared with businesses that never ask. Programs like ours are typically associated with about a 0.1 to 0.9 star increase on average as satisfied customers join the review mix. More reviews, better recency, and stronger ratings are core signals for Google’s local algorithms, so you’re better positioned in the map pack and in local Google Search results — not just on your listing page. We handle integration, compliance-minded copy, timing, and tuning so outreach feels helpful, not pushy.

What the numbers tend to look like

GatherUp’s analysis of 23,000+ business locations (2023) found that companies asking for reviews through SMS and email receive about 2.3 times as many reviews as those that don’t ask at all. That kind of lift changes how crowded your Google profile looks compared with competitors — and how often fresh five-star experiences show up in your rating distribution.

When you systematically invite happy customers right after service, you’re not “gaming” stars — you’re giving quiet advocates a path to speak up. In practice, reputation programs like ours are associated with about a 0.1 to 0.9 star increase on average as the review mix better reflects real satisfaction. Exact gains depend on your starting point, industry, and volume; we benchmark where you are today and report progress.

Why this boosts Google Maps and Google Search

Google’s local ranking systems weigh prominence and relevance — including how many reviews you have, how recent they are, and the star rating users see. A steady pipeline of authentic Google reviews reinforces all three: more proof of a real business, fresher social proof, and a healthier rating curve. That supports stronger placement in the local pack (Maps) and better visibility in localized organic results tied to your brand and categories.

How we plug into your operation

We integrate with the CRMs, POS systems, and schedulers you already use so a visit or transaction can trigger outreach automatically — no clipboard, no chasing staff. Our default is a text about a day after the in-person visit (you can adjust), with optional email for people who prefer it. Messages stay short, on-brand, and include one-tap links to the review destinations you care about (Google first for most local businesses, plus Facebook or others). Everything is documented so you know what sends, when, and why.

What you can expect from us

You get a repeatable reputation engine: more total ratings, a star profile that better matches your service level, and less manual follow-up for your team. We refine timing, segments, and copy as we learn what converts for your customers. Layer in Google Business Profile optimization or on-page SEO from us when you want the rest of your local footprint to match your review momentum.